But regardless of the higher-mindedness from Ocwen’s trademarked slogan, ? “ Enabling Residents Is what We Do!”, there are dilemmas inside spades. Some other servicers additionally use different varieties of software – specific exclusive – that may lead to compatibility dilemmas. Incase big costs-reducing try then followed, such as for example contracted out important customer support tips so you can India, communications affairs is actually increased.

To start with, whenever a new servicer acquires a vintage loan portfolio there was an effective learning curve, an end up being-up-to-rates regarding the reputation for the borrowed funds and you will exactly what has otherwise has not been completed to follow through asks for loan modifications

Predicated on ex-Litton Financing Maintenance employee, Chris Wyatt, as a result, your left hand will doesn’t have hint what the right-hand has been doing, and frequently none give cares to identify which shortcoming. Continue reading She been able to sit latest on her mortgage payments until Ocwen obtained the right to service their financing last year →